From AdminPulse, it's easy to call your contacts. You can do this in two ways: via a standard calling program or by using a telephony integration.
In this article, you'll learn how to configure a standard calling program like Skype or Teams.
Use a telephony integration to make calls
If you have a telephony integration configured, you can make calls directly from AdminPulse. These integrations help you manage your calls easily and efficiently, but they need to be set up first.
Set a default calling app
Prefer using a standard calling app like Skype or Teams on your PC? You can configure AdminPulse, so the correct app automatically opens when you click the phone icon—whether you’re in the relations overview (Relation files > Relations) or on a relations page:
What to do if the phone app doesn’t open, or it's the wrong app?
If you click the phone icon and nothing happens, or the wrong app opens, your default calling app might be incorrectly set up. Here’s how to fix it:
- Press Windows + S to open the search bar, or click in the search field
- Type ‘default’ and select ‘Default apps’
- Scroll through the list to find the TEL protocol. You’ll see which app is currently linked.
- Click on the current app and select the correct calling app (Skype, Teams,...)